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Customer Support

For help with an existing order please email us at

This may include;

  • Delivery/Courier enquires
  • Chasing failed/missed deliveries
  • Order errors
  • Returns and refunds
  • Collections
  • General customer service issues and all other enquires
  • Making payments
  • Copy invoices/credit notes


Regarding account queries and to update your details please contact

Password Issues

Having trouble logging in? Please email to reset your password. Please provide your account number when asking for a reset, If you do not know you account number please provide your business name and full address.

Regional Branches

  • Qualtex UK

  • Qualtex South East

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